Wednesday, February 9, 2011
Hurtigruten's Customer Satisfaction Survey Results - High Marks Across the Board
Hurtigruten continuously surveys its guests looking for areas in which to improve as well as areas where they are exceeding expectations. The results from the 2010 survey, returned by 4,875 guests, offer a superior report card:
96% of respondents were satisfied to very satisfied with the Norway voyages
97% gave the same thumbs up to the company’s Explorer itineraries (Antarctica, Greenland, Spitsbergen and Europe) aboard the four-year-old, deluxe expedition ship, MS Fram.
These marks show continued improvement in guest satisfaction, year over year.
92% of passengers were happy with Hurtigruten’s shore excursions – both on the Norwegian Coastal Voyage and the Explorer sailings while 95% would recommend a Hurtigruten trip to their family and friends. Those same respondents placed Hurtigruten above competing brands as 85% who had taken cruises on other lines, rated the Hurtigruten sailing as satisfactory and very satisfactory. More than 2/3rds of the guests were happy with the value they received for the money spent. And more than half of the guests confirmed that their original expectations had been exceeded.
Way to go!
Posted by Hurtigruten US at 8:05 AM